Reducing Cost and Improving Quality — the One-word Solution
An article written by Forrest Richardson and Bill Yates, adapted from Club Management Magazine ©2009 all rights reserved In the an earlier article, Reducing Cost and Improving Quality — The Odd Couple, we presented basic concepts, general steps and benefits of building and engaging your staff to help you take on the cost escalations that are affecting the golf businesses today. We challenged you to adopt a "take action" mentality, to train your staff team to have a continuous improvement focus about their daily responsibilities, and to partner with your team to reduce cost. And we made the bold prediction that [...]